Profile: Create Account - Web
Table of Contents
This article is for creating a web account on DSPTCH. Web accounts on DSPTCH are typically only for managers, admins, and customers.
Technicians and Field Workers, please check out our mobile account creation docs.
If an account has already been created using the mobile app, a separate web account will also need to be created. Accounts can be merged later if specific conditions are met.
Email and Password Selection
To get started, first navigate to https://dsptch.app
To start the sign up process, click Get started for free
Once at the sign in screen, hit Sign up to start creating your account (outlined in the blue box below)
Next, enter the email for the account, typically a work email.
Next, optionally setup a passkey for DSPTCH. Creating a passkey is not covered in this guide. The process for creating a passkey will vary based off of the specific computer and browser being used.
To proceed without creating a passkey, click Continue without passkeys
Next, create a Password for the account.
A Password must meet these criteria:
- At least 8 characters
- At least 3 of the following:
- Lower case letters (a-z)
- Upper case letters (A-Z)
- Numbers (0-9)
- Special Characters (e.g. !@#$%^&*)
Once a password that meets the required criteria has been entered, click Continue
Personal Information
To create an account, DSPTCH will need some personal information.
Name
Enter your first and last name. This will be your display name on the website. Technicians and field workers will see this name whenever you approve their time, assign forms to them, etc.
Personal Email
Your personal email will only be used for account recovery. Be sure to have access to it, as there will be a verification email sent.
Work Email
Your work email will likely be the same as the email used to create the account. Be sure to have access to it as there will be a verification email sent.
Phone Number
Your phone number is the primary identifier for the account. Be sure to use an active phone number as verification is required.
Once verified, this phone number can be used to sign in to the DSPTCH mobile app
Unless there are some special cases (more below), this will redirect to the homepage. To view or edit information about your account, click the circle in the top-right corner of the page with your name's initials.
Additional Steps
Accepting Invites
Your company may have sent an invite to grant roles and permissions within their company on DSPTCH.
If they have, a yellow banner will appear at the top of every page reading "You have a pending invite"
To get to the accept screen, click Respond on the right hand side
This redirects to a screen showing the company invitation and provides the option to accept or decline.
After selecting "Accept," the homepage displays a success message in the bottom-right corner.
Click one of the top tabs such as Jobs/Time to get to work!
Merge Accounts
If you have already created a DSPTCH account with the same phone number or email, this will create a prompt to merge accounts right away.
Note that the main information (such as name, email, phone #) for the account at the top labeled Your Account will be the kept, while the Duplicate Account will be deleted. All other information (time entries, certifications, etc.) will be combined together.
More info about merging accounts and the conditions that allow merging can be found here